Waking up to find your site covered in malware feels mighty similar to finding nits on your kid. Major ‘Euuuuch!’. Both situations bring an immediate need to ”Drop everything, already and DEAL with it.” Even procrastinators need to move fast on nits or malware.
Both events can bring out the desire to wallow around in various stages of grief, but both blights call for immediate action in the middle of emotion
|Denial||No, it’s not really!… Maybe there is just one?… Maybe it’s a boy?… Maybe it’s a gay boy nit, all on his own!||That sure is an ugly graphic telling people to stay away from my site…Maybe if I hit refresh it will go away? Heck, it’s not showing up in IE! What does Firefox know anyway?|
|Anger||It’s that stinkin’ kid she caught it from!||Who DID this to me?!? What did I do to them? I bet I can track them down if I try!|
|Guilt||I should have braided their hair every day. I should have kept it cut shorter. I should have sprayed them with tea tree oil/||I should have read those emails. I should have applied those upgrades. I never should have sent that stuff in email…|
|Bargaining||If I just give the kid a really good bath, maybe that will get rid of them? If I throw out all that clutter maybe that will do it? If I clean under the bed every week they’ll never come back||I know, I’ll call the hosting company. It’s on THEIR servers! I think they should clean it up for me!|
|Depression||Oh this is going to cost so much money and be so much work and it is such a loss of face…||Oh this is going to cost so much money and be so much work and it is such a loss of face…|
|Resignation||OMG! 24 hours to wash & fold every item of clothing in the house, pick up and quarantine every soft toy and vacuum every floor multiple times. 24 miserable, unavoidable, lonely, consecutive hours. OMG!||Aargh! Send the site off to the professional site-scrubbers or rebuild it from scratch on a new server. Rebuild.it.from.scratch… Figure.out.how.to.remove.malware… Figure.out.point.of.entry… Block.it.forever…|
|Expense||I love the Nit Pixies of San Rafael, they call themselves a Mom’s best friend and they may be ‘cheap at twice the price’ but they are still seriously COSTLY!||You mean, I need to pay someone to clean this up or replace it? And I need to do it right now?|
Seriously though, I have had 2 new clients come to me with malware in the last couple of months. Just like nits, malware can be quarantined, removed and blocked. And just like your house will be truly deep cleaned and de-cluttered after a nit attack, so will your site and your files be cleansed with all the old trash moved out. Gleaming, perfect and locked down against all intruders. Unfortunately, the similarity ends there. Nits are WAY more likely to come back, and nits are way more likely to come from your friends than from some random hacker.